The Pandemic's Impact on Organized Retail Crime (ORC)

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Webinar On-Demand
Sponsored by Accent Distributing, dormakaba, Everbridge, Hanwha, HID, and Salient Systems
Presented by Ben Dugan, CFI, and Tom Meehan, CFI

Learning Objectives:

  1. Describe how history has proven that theft increases after national and global events that have a significant economic impact.
  2. Postulate how post-COVID-19, retailers are likely on the verge of a substantial increase in internal theft and organized retail crime (ORC).
  3. Debunk some of the myths and misconceptions about ORC, to include how it differs from traditional shoplifting.
  4. Recognize the value of partnerships with other retailers to respond to an increase in ORC activity as retail stores begin to reopen after months of closures.


Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.

Organized Retail Crime (ORC) is a serious problem that has been on the rise for several years. The unprecedented event of the current pandemic will rival or even exceed any previous events. If COVID-19 by itself wasn't bad enough, add civil disturbance, bail reform, and the state of law enforcement, and you have a perfect storm. Enterprise security executives, especially retail security, need to be prepared for a significant surge in retail theft and ORC activity.

Ben Dugan, CFI, is the Senior Manager of Organized Retail Crime and Corporate Investigations at CVS Health. He possesses over 30 years retail loss prevention experience ranging from Big Box, Catalog, Pharmacy and Specialty retailers. Ben is certified as an expert in Organized Retail Crime and Diversion by the U.S. Department of Justice and holds additional certifications as a Law Enforcement Instructor, Certified Forensic Interviewer (CFI) and in E-Commerce Investigative Methodologies. Ben is currently the President of the National Coalition of Law Enforcement and Retail.

Tom Meehan, CFI, is a leading loss prevention expert in all things cybersecurity and information technology. He is the chief strategy officer and chief information security officer at CONTROLTEK, the retail technology editor at Loss Prevention Magazine and the co-host of the Loss Prevention Research Council podcast CrimeScience. His industry influence is also present through his roles as Sr. Technology Advisor, board member and Innovation Team Chair with the Loss Prevention Research Council.


Accent Distributing dormakaba Everbridge
Hanwha HID Salient Systems
Originally published in August 2020