Talk Them Down: Teaching Employees How to Respond to Workplace Violence in Healthcare

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Webinar On-Demand
Sponsored by Arcules, Hanwha Vision, Paxton and Shooter Detection Systems
Presented by Diana Kaip-Townshend

Learning Objectives:

  1. Examine workplace violence threats and their effects on a healthcare organization.
  2. Determine priorities for the security department in regard to workplace violence.
  3. Prepare all employees to act in the face of workplace violence.
  4. Discuss verbal de-escalation strategies individuals can use when interacting with threat actors.


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Training may qualify for related continuing education for recertification activity through NICET. Students may claim one (1) Continuing Professional Development (CPD) point per hour of instruction towards their NICET recertification requirement for any sessions that expand their knowledge of the subject matter pertaining to the certifications they hold.
Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.

When faced with potential violence in the workplace, employees need to know how to respond in the moment. While safety measures like Run, Hide, Fight, and other protection strategies can be valuable workplace violence prevention tools, individuals in an organization must be prepared to keep themselves and their peers safe through verbal de-escalation. In this webinar, Jerry Dumond — Director of Public Safety and Chief of Police Authority at Sparrow Hospital, one of the busiest level one trauma centers in Michigan — shares real-world strategies for training employees to de-escalate potential workplace violence and respond to violent situations, should they arise.


Photo credit: iStock/Getty Images Plus


Diana Kaip-Townshend, is Captain of Sparrow Health System’s Dept. of Public Safety (DPS), with oversight of Security, Police Authority and K9 Operations. Capt. Kaip-Townshend is a graduate from Michigan State University where she earned a Masters Certificate in Homeland Security, Bachelor’s Degrees in Criminal Justice and Sociology with an Undergrad Certificate in Security Management. Diana has over 15 years of security experience, nine being a progressive leader in security management with Sparrow Health System. Diana spearheaded innovative changes enhancing the growth of Sparrow DPS to include (but not limited to) a Public Safety K9 program, Police Authority Program, and adding Tasers, body cameras and firearms to her teams tool box. She was trained in the management of aggressive behavior at the instructor level and is certified as a crisis intervention team member for the mid-Michigan Tri-County area, and a trained Run, Hide, Fight Instructor for Surviving an Active Threat. Diana has an unyielding commitment to help provide safety and security to caregivers and patients for Sparrow Health System.


Arcules Hanwha
Originally published in May 2023