Retail Security: Interviews and Interrogations

Sponsored by Everbridge, Evolv Technology, Hanwha, Salient Systems, Speco Technologies and Winsted

Presented by Wayne Hoover, CFI, and Cary Jones, CFI

Learning Objectives:

Explore the evolution of investigations and interviewing.
Discuss the evolution of case law and learn from previous real-world examples.
Describe how to measure and monitor staff involved in interviewing and investigations.
Consider the legal and moral obligations to make sure your interviewers are acting in a relevant, legal manner.

Credits:

0.1 IACET CEU*

Training may qualify for related continuing education for recertification activity through NICET. Students may claim one (1) Continuing Professional Development (CPD) point per hour of instruction towards their NICET recertification requirement for any sessions that expand their knowledge of the subject matter pertaining to the certifications they hold.
Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.

This test is no longer available for credit

For loss prevention professionals, the art of interviewing and interrogating is a critical skill. Techniques to handle interviews have evolved significantly over the years. How can security leaders charged with investigations handle management of interviewers and interrogators, as well as handle interviewing, including dealing with false confessions and misleading information?

Wayne Hoover , CFI, is a Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ) and the Chairman of International Association of Interviewers (IAI). IAI administers the certification process for qualified investigators to become a Certified Forensic Interviewer (CFI). Hoover currently serves on the Board of International Supply Chain Protection Organization (ISCPO), the Board of Trustees for Marmion Academy and is a member of the International Law Enforcement Educators Trainers Association (ILEETA). Since starting his career with WZ in 1991, Hoover has conducted hundreds of investigations for both the private and public sectors and has led over 1,200 seminars on Interview & Interrogation Techniques, both domestically and internationally. He was a member of the Illinois Fire & Police Commissioners Association for six years and Police Commissioner for the North Aurora, Illinois Police Department. Wayne graduated from Illinois State University in Normal, Illinois where he received a B.S. degree in criminal justice.

Cary Jones, CFI, is the Vice President of Loss Prevention and Administration at Visionworks. He is responsible for the asset protection, insurance, and loss prevention functions, as serves as the company’s Compliance Officer. He holds a master’s of business administration, is a Certified Forensic Interviewer and serves on the International Association of Interviewers advisory board.