Healthcare Violence: A Pragmatic Approach to a Comprehensive Mitigation Program

Sponsored by Ambient.ai, Brivo Systems, LLC, Everbridge, Evolv Technology, Hanwha, Salient Systems and Speco Technologies

Presented by Bonnie Michelman, MS, MBA, CPP, CHPA

Learning Objectives:

Discuss current issues and challenges around healthcare violence.
Identify strategies for setting up a workplace violence program.
Describe the important components of a healthcare risk mitigation and response plan.
Establish approaches to diminish and prevent workplace violence.

Credits:

0.1 IACET CEU*

Training may qualify for related continuing education for recertification activity through NICET. Students may claim one (1) Continuing Professional Development (CPD) point per hour of instruction towards their NICET recertification requirement for any sessions that expand their knowledge of the subject matter pertaining to the certifications they hold.
Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.

This test is no longer available for credit

This session will share current trends, vulnerabilities and risks that healthcare facilities and medical centers are encountering, including increases in healthcare and workplace violence, conflict and injuries. Security and risk professionals will learn how to formulate a comprehensive workplace violence program, including important components and considerations for any mitigation and response plan. In addition, we’ll shine a spotlight on strategies business and security leaders can take to move forward in positive ways from healthcare violence both now and in the future.

Bonnie Michelman, MS, MBA, CPP, CHPA, has extensive leadership and security management experience in diverse industries reputed to be a strong security expert nationally. She currently is the Executive Director of Police, Security and Outside Services at Massachusetts General Hospital and the Security Consultant for its parent corporation, Mass General Brigham, an organization comprising 17 hospitals, hundreds of offsite facilities, and a workforce over 100,000. She oversees a licensed police department in this role among other departments. She was formerly a senior executive at First Security Services Corporation (now Securitas) overseeing security for 60 diverse operations and Assistant Vice President for General Services/Operations at Newton Wellesley Hospital managing 16 operational and support departments. Under Michelman’s direction, MGH won the Lindberg Bell Award for the nation’s finest healthcare security program in 1999, 2007, and 2018 among numerous other awards and recognitions. She was appointed in 2010 by DHS Secretary Janet Napolitano to the Homeland Security Advisory Council (HSAC), holding that position until 2015 and chaired the DHS Faith Based Security Advisory Committee. Michelman is on the Board of Directors and was Past President for the International Security Management Association (ISMA).