Retail Security: Interviews and Interrogations

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Live webinar airing on February 16, 2022 at 2:00 PM EST
Sponsored by Everbridge
Presented by Wayne Hoover, CFI, and Cary Jones, CFI

Learning Objectives:

  1. Explore the evolution of investigations and interviewing.
  2. Discuss the evolution of case law and learn from previous real-world examples.
  3. Describe how to measure and monitor staff involved in interviewing and investigations.
  4. Consider the legal and moral obligations to make sure your interviewers are acting in a relevant, legal manner.


Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.

For loss prevention professionals, the art of interviewing and interrogating is a critical skill. Techniques to handle interviews have evolved significantly over the years. How can security leaders charged with investigations handle management of interviewers and interrogators, as well as handle interviewing, including dealing with false confessions and misleading information?

Wayne Hoover , CFI, is a Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ) and the Chairman of International Association of Interviewers (IAI). IAI administers the certification process for qualified investigators to become a Certified Forensic Interviewer (CFI). Hoover currently serves on the Board of International Supply Chain Protection Organization (ISCPO), the Board of Trustees for Marmion Academy and is a member of the International Law Enforcement Educators Trainers Association (ILEETA). Since starting his career with WZ in 1991, Hoover has conducted hundreds of investigations for both the private and public sectors and has led over 1,200 seminars on Interview & Interrogation Techniques, both domestically and internationally. He was a member of the Illinois Fire & Police Commissioners Association for six years and Police Commissioner for the North Aurora, Illinois Police Department. Wayne graduated from Illinois State University in Normal, Illinois where he received a B.S. degree in criminal justice.

Cary Jones, CFI, is the Vice President of Loss Prevention and Administration at Visionworks. He is responsible for the asset protection, insurance, and loss prevention functions, as serves as the company’s Compliance Officer. He holds a master’s of business administration, is a Certified Forensic Interviewer and serves on the International Association of Interviewers advisory board.


Everbridge Everbridge (NASDAQ: EVBG) is the global leader for integrated critical event management solutions that automate and accelerate organizations' operational response to critical events to help keep people safe and businesses running faster. Over 3,700 global organizations rely on the Everbridge Critical Event Management Platform to deliver resilience on an unprecedented scale.


Originally published in February 2022